At Elimity we want to help you in the best way we can. Therefore, we provide multiple channels of support.
Channels for getting answers to your questions
1. Knowledge base
Link: https://support.elimity.com/ (this application)
Suitable for: quickly finding the answer to your question yourself
Accessible by: up to 5 users of your organisation
2. Email
Email address: support@elimity.com
Suitable for: getting a personalised answer to your question
Accessible by: up to 2 users of your organisation
Note: reply time depends on your SLA
3. Phone
Phone number: +32 78 25 92 18
Suitable for: getting an answer to your question immediately, only for urgent requests.
Accessible by: up to 2 users of your organisation
Channels for reporting an issue
1. Support platform
Link: https://support.elimity.com/ (this application)
Accessible by: up to 2 users of your organisation
Note: reply time depends on your SLA
2. Email
Email address: support@elimity.com
Accessible by: up to 2 users of your organisation
Note: reply time depends on your SLA
3. Phone
Phone number: +32 78 25 92 18
Accessible by: up to 2 users of your organisation
Note: only for urgent issues
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