At Elimity we want to help you in the best way we can. Therefore, we provide multiple channels of support.

Channels for getting answers to your questions

1. Knowledge base

Link: https://support.elimity.com/ (this application)

Suitable for: quickly finding the answer to your question yourself

Accessible by: up to 5 users of your organisation

2. Email

Email address: support@elimity.com

Suitable for: getting a personalised answer to your question

Accessible by: up to 2 users of your organisation

Note: reply time depends on your SLA

3. Phone

Phone number: +32 78 25 92 18

Suitable for: getting an answer to your question immediately, only for urgent requests.

Accessible by: up to 2 users of your organisation

Channels for reporting an issue

1. Support platform

Link: https://support.elimity.com/ (this application)

Accessible by: up to 2 users of your organisation

Note: reply time depends on your SLA

2. Email

Email address: support@elimity.com

Accessible by: up to 2 users of your organisation

Note: reply time depends on your SLA

3. Phone

Phone number: +32 78 25 92 18

Accessible by: up to 2 users of your organisation

Note: only for urgent issues