The Zendesk connector for Elimity Insights fetches users and groups from Zendesk so you can keep in control of your environment.

Follow the instructions below to set up the connector for your environment.

How it works

• Elimity Insights periodically fetches users and groups from Zendesk.
• Write Elimity Insights queries to review and monitor updates to the data, or leverage existing queries.
• Configure these stored queries to take action when the Elimity Insights data changes.

Integration requirements

Setting up a Zendesk source in Elimity Insights requires:

• an admin user in Zendesk to create an OAuth client,
• a user in Elimity Insights with the role Connector Admin or higher.

Integration instructions

Follow the following steps to set up a Zendesk source in Elimity Insights:

1. Create an OAuth token with the Zendesk API, as described in the Zendesk developer documentation . This connector requires the read scope.
   
   
2. Copy the full_token field from the API response to the connector's 'OAuth token' configuration value.

Troubleshooting

No help desk at <xyz>.zendesk.com

Elimity Insights can not find a Zendesk instance for the given subdomain, make sure you have copied the value correctly.

The access token provided is expired, revoked, malformed…

Authentication with the given access token failed, make sure you copied it correctly from the API response’s full_token field.

You are missing the following required scopes: <xyz>

The given access token does not provide the necessary permissions, make sure you assign the read scope while creating the token.

Changelog

v3.18.0

• Added out-of-the-box controls.